Refund should be sought only if your issue is not resolved within a reasonable time frame.Change of Price or Unavailability of a Product: In the case of a change in price or unavailability of a product, you could change your order or request that we send your money to your store credit with kangeta kilimo (that is your kangeta kilimo Wallet). Then, you can use the money to shop on kangeta kilimo later. There is no cash refund for store credits.Refunds are approved only after the conditions required for refund are met. When there is no other alternative, a refund will be processed within 3-5 working days.To request a refund, after you are logged into kangeta kilimo go to My Account > Orders > Support ... for the order in question. Enter the details of your request and send.